Customer Complaint & Grievance Redressal Policy

Fill out the official complaint form on our website including the following details:
Full Name
Registered Mobile Number & Email
Booking ID or Reference Number (if applicable)
Detailed Description of the Complaint
Supporting documents/screenshots (optional but helpful).

Email your complaint to grievance@tap4tour.com with all necessary details.

You may also call our support team at +91-XXXXXXXXXX (available Mon–Sat, 11:00 AM to 4:00 PM IST).

Acknowledgment: All complaints will be acknowledged within 24 hours of receipt.
Review: Your complaint will be reviewed by our Customer Relations team.
Resolution Timeframe: Most issues are resolved within 3–5 business days, but complex cases may take up to 10 working days.
Final Response: You will receive a written reply via email or SMS detailing the resolution or next steps.

If you are not satisfied with the initial resolution, you may escalate the matter by contacting our Grievance Redressal Officer:

Name: [Grievance Officer Name]
Email: legal@tap4tour.com
Phone: +91-XXXXXXXXXX

(Responses from the Grievance Officer may take up to 7 working days.)

Tap4Tour will never ask for your OTP, CVV, card number, UPI PIN, or any sensitive banking information.
Tap4Tour does not accept payments via individual UPI IDs or personal bank accounts.
All payments must be made in the name of: Enbit Biztech Private Limited, our official payment recipient.
Tap4Tour is not liable for any loss, damage, or fraud resulting from payments made outside our verified payment channels.
Misuse of the Tap4Tour name or impersonation by third parties is a criminal offense and should be reported immediately.